The Ritz-Carlton, St. Louis - Anonymous employee Ritz-Carlton Employee Review

1.0
29 Jul 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Beautiful surroundings. The guests, for the most part, are lovely and great to know. Complimentary food and beverage during a shift. Complimentary parking. Some really great employees who are hardworking, authentic and not caught up in the drama.

Cons

Very poor culture. Departments work in silos with zero collaboration. Crossover teamwork, leadership, opinions or ideas are taken as a threat instead of welcomed and entertained. Some of the most unprofessional and rude employees reside in human resources - of all places. There are double standards galore and age discrimination taking place. The problems are not with the individual contributors (the worker-bees who do everything) but with supervisors and management. Such a shame.

Explore other reviews about Ritz-Carlton

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- Great pay - Fun environment - Free meals

Cons

- Lots of walking - Can get hot

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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