All about the bottom dollar and not at all about their "Motto", L&G serving L&G! - Anonymous employee Ritz-Carlton Employee Review

2.0
19 Oct 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hotel discount. That's sad to say the only thing I can think of after all the years I spent with the corporation. I didn't even get a chance to use it that often too!

Cons

Management! They are ridiculous. They get absolutely no training in how to manage people only concerned with the budget. This company constantly trains the staff how to treat the guests but never instills those same beliefs or philosophy in the management. My supervisors were completely inadequate in how to deal with employee disagreements. They ignored any real concerns and only listened to a few employees who were considered favorites. They sat in office 90% of time and never interacted with employees, never got to know the staff that "made them look good and helped them earn their bonus". They would also "falsely" praise those that manipulated them. Upper management also had incentive programs all the time for each department which was a waste of time for the staff. Managers always made excuses for staff when concerns were brought up about staff performances. It seemed managers "felt sorry for" some employees who couldn't quite do their job correctly and who made mistakes all the time. It also seemed some employees could do their job any way they chose. The biggest concern was allowing staff to perform job duties in which they were not adequately trained in.

Explore other reviews about Ritz-Carlton

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Cons

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Support from leadership and corporate. Encouraged to do whatever needed to problem solve, which was appreciated.

Cons

After Covid, management became slightly disorganized and not as friendly, or helpful as before.

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