Stability and community, but pay raises are tough - Customer Success Manager (CSM) SHI International Employee Review

4.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Stability, opportunity, community, resources, consistency

Cons

Tough to negotiate pay raises

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SHI International Response
2mo
Thank you for sharing your experience at SHI. We’re glad to hear you valued the stability, opportunities, and sense of community. We also appreciate your feedback around compensation discussions, which we continually review as part of our broader focus on growth and fairness. If you’d like to share additional feedback or insights, we welcome continued conversation at SHIfeedback@shi.com.

Explore other reviews about SHI International

5.0
19 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They treat their employees well for the most part

Cons

Pay can be low at first, but you can earn a lot more eventually

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SHI International Response
1mo
Thank you for taking the time to provide your feedback. We are grateful for your five-star review. It makes us happy to hear that you are happy - SHI cares for our employees, and we will be sure to share your comments. If you would like to provide additional comments, please feel free to take this offline at SHIfeedback@shi.com, a non-confidential alias.
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

This may be a good place to start in order to gain experience in the industry at the entry level. Beyond that it should be a stepping stone.

Cons

The Glassdoor numbers say a lot. Only 50% of the people who work here would recommend to a friend or colleague. In school, 70% is 1% away from failure. SHI is 20% below failure. To add, 53% of the people who work here have a negative outlook on the company's future. That seems like a trend in the wrong direction. If your career is an investment in your life, that needs to be considered before investing a career into SHI.

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SHI International Response
1w
Thank you for your feedback and for your many years with SHI. We’re sorry to hear your concerns around culture and outlook. Creating a supportive, transparent environment where employees feel comfortable speaking up is a priority, and we’re actively working to strengthen this across the organization. We appreciate your perspective—please feel free to share more at SHIfeedback@shi.com.
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