An Honest Review - Manager Safelite AutoGlass Employee Review

2.0
5 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The only pro here was the pay

Cons

Terrible work life balance. Some Managers begin their day at 5am, Stores open at 8am FYI. The company cares about money being made vs over working technicians. When an email comes out that they dont care about quality, they want to outrun it by doing more units per day. They throw away their "tenure" standards and over book both in shop and mobile technicians. They response is "so we can get a bonus this year." The company is privately owned and with most of their windshields on average costing between $50-100 while charging customers thousands of dollars. Overall the company has many tenured associated, most in double digits, the company likes to brainwash people with false promises. Too many instances of the company acknowledging their issues but choosing NOT to do anything about it was about the final straw I could take. A lot of the failures were due to low staffing on the warehouse, that caused bad quality parts shipped to stores, which caused a bad customer experience. The CEO was concerned more about how she looked to the public and I mean literal look. Caked make up for press consistently with her terrible videos sent every week. Efficiency at this company is terrible. Overall, the pay is great but not worth the headaches from every department from part sourcing to the warehouse to upper management.

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Safelite AutoGlass Response
7mo
We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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