Overworked, underpaid. - Technician Safelite AutoGlass Employee Review

2.0
15 Apr 2012
Recommend
CEO approval
Business outlook

Pros

-on the road all day with nobody looking over your shoulder -get to take home your van -they give you most of the tools you need (but.... you're responsible for them!) -get to enjoy a nice day in the warm months -if you like cars, you get to work on them everyday -you meet lots of people from all backgrounds -never in one spot all day -no two days are the same

Cons

-wages are laughable; independent glass shops pay almost double with half the stress/BS!! -job scheduling is ridiculous and inconsistent -late afternoon add-ons!!! -not uncommon to have hour-long drives between jobs -gotten too "corporate" -they'll fire one person for doing an unsafe install, but look the other way if a senior tech does it -only way to make a good living is to do "x" number of jobs, which sometimes isn't realistic -required to clock a lunch....but never have time to actually take one -corporate stresses it isn't about the numbers..... but..... they constantly judge you by your numbers (which isn't necessarily accurate) -freeze your ass off in the winter months and drive in all weather -end up doing jobs in bad neighborhoods -your bonus depends on surveys with only "9's or 10's"... get anything less, and it screws up your tech score -you're gonna be working Xmas Eve, Easter weekend, and New Year's Eve unless you put in for them early

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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