The Wal-Mart of Call Centers (Safelite Solutions, affiliated with Safelite Autoglass) - Customer Service Representative Safelite AutoGlass Employee Review

1.0
18 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Easy to increase the amount of money you can make through comp classes

Cons

Can you read? Can you type 10 wpm? Can you operate a computer with mild proficiency? This job is for you! Doesn't matter if you've been fired for literally any reason in the past by a previous employer. Theft? Safelite will hire you! Never worked a day in your life? You're hired! Wouldn't be able to pass a background check at any other employer? Not a problem at Safelite! That is to say so long as you're willing to do the same thing, repeatedly, non-stop with little to no variation every single day. (Not exaggerating, every single call is the same if you only do glass claims). Oh, sorry if you're a bit of a germaphobe, as as they don't take care of the ventilation in the call center I worked at and there's an inch of dust on every surface in the building every. single. day! Did I mention there's no assigned seating? That means all the nastiness that people are forced to bring in (or risk being written up for every day missed) due to having NO sick-time available to 95% of employees (almost everyone starts part-time and are provided with no sick time) you're probably going to get whatever they have because everyone has to share the headsets, too! Oh, little detail, I hope you don't mind that people trained in the exact same insurance(s) can take only 1 call an hour while you are back to back and that person also started 5 months after you and gets paid more than you!

Explore other reviews about Safelite AutoGlass

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Making bank bro. Driving Range Rovers

Cons

There are none. Best place ever

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Safelite AutoGlass Response
3d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Training throughout

Cons

Micromanagement If we get pulled into a meeting it usually comes with some sort of write up, even if doing well and good KPI , they consistently will find a reason for issues with performance. Feeling stuck, if you have even 1 negative performance review you cannot move to full time or request a role change within the company.

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