Learn the business and then move on - Customer Service Representative Sallie Mae Employee Review

2.0
16 Feb 2009
Recommend
CEO approval
Business outlook

Pros

It was a good place to work if you wanted to learn the business they usually gave paid training for every position, also if you're strapped for income because it was easy to be hired as a seasonal.

Cons

What didn't like was being hired as a seasonal employee, I understand why did this because it gave you opportunity to learn the business, without them having to pay you benefits right away which saved them income. But it didn't make sense to let someone go when you have already spent the money to train them, and then call them back again if they didn't become a permanent staff and spend the money again to train them. The pay also wasn't comparable with what other companies who were in the same industry were offering.

Explore other reviews about Sallie Mae

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The work culture is quite chill and results-focused. The office space is also quite decent.

Cons

Being a bank, it’s highly regulated so everything we do must go through a thorough compliance review.

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The biggest pros for me are the people and the opportunities for growth. The culture is very team-oriented, and there’s a genuine willingness to support one another and see each other succeed. I also appreciate that the company is open to trying new approaches and evolving how we work, which creates meaningful opportunities to learn, take on new challenges, and continue developing professionally.

Cons

One area for improvement would be system modernization, as updates and enhancements can be slow and sometimes create inefficiencies in day-to-day work. Additionally, communication across departments during issues or changes could be more consistent and timely to ensure teams are fully informed and able to respond effectively.

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