Long way to go before they can compete with business office solutions - Senior Account Executive Sallie Mae Employee Review

1.0
17 May 2013
Recommend
CEO approval
Business outlook

Pros

Some good people in the field, keeping the Campus Solutions division from completely tanking

Cons

Technology infrastructure in serious need of major upgrades; known for poor customer service; bad planning by management team makes it hard to keep customers; lack of product upgrades; lots of unhappy customers; just an overall negative environment.

Explore other reviews about Sallie Mae

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues, collaborative culture, meaningful learning opportunities, and strong career development. I've had the opportunity to grow professionally, take on new challenges, and work with people who genuinely want to help each other succeed.

Cons

As the company evolves, priorities and processes can change quickly, requiring flexibility and adaptability.

4.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Sallie Mae is a company that truly appreciates hard work and recognizes employees for their contributions. They also understand the importance of family and are willing to work with employees when life circumstances require additional support. It is a place where dedication is valued and employees are treated with care and respect.

Cons

While Sallie Mae offers strong recognition programs, benefits, and support for employees and their families, like any organization there are opportunities to continue improving communication, employee feedback channels, and consistency in the employee experience. Overall, the company demonstrates a commitment to listening to employee feedback and making improvements over time.

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