Pros
Pays above minimum, at least in my state. Forged some really good friendships in my department.
Cons
Pretty much everything else. The company likes to trim their budget by cutting hours, especially the hours of front end associates. They changed the registers so it is pretty much mandatory that two people are needed to run them BUT they never schedule enough people to actually do that. So lines are always insanely long, which stresses out associates and angers members, thus leading to members yelling at the cashiers who have no say on how many people get scheduled. I cannot tell you how many times I'm scolded by a member to open another register, even though I would love too but there are no associates :). We used to get 30 hours of PTO every January to use as we please, which was good to have in case of medical emergencies or family emergencies, but that was taken away. In many clubs, wholesale department is being taken away and shipping jobs to different cities to keep up with Amazon, so if your club relied on wholesale to boost your bonuses, say goodbye to that. Constantly pushing the members to upgrade their memberships from $45 to $100/year or opening up a their credit card with an insanely high interest rate, is the worst part of the job. And I understand that Sam's Club functions as a members only store but it's really not worth it unless you are a business owner or buy bulk every week. I can see members getting angry of being hassled every time they shop to upgrade. And if you do not get upgrades or credits you have little sit-down with the Membership Champ to "talk" which is less of a chat and more of you being berated and not listened too when you bring up your concerns. Management does not listen to you. If another associate is causing problems or not pulling their own weight, they won't help you or take notice of the problem.
