Work life at sams - Member Service Specialist Sam's Club Employee Review

2.0
27 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Free membership and friendships you make with co workers.

Cons

Working at Sam's Club has been really disappointing. The managers keep bothering us to sell memberships and credit cards but don't give us anything in return except a "good for you." Full-time workers at the front end can only work morning or night shifts, with no options in between, which makes it hard to balance work and life. The attendance system is unfair; if they ask you to come in early and you do, you still get in trouble with points. 5 points is automatic termination. They also don't accept notes from doctors, so if you're sick, tough luck. The way they give out paid time off is terrible too. If you want to have a social life, don't work here. The managers are lazy and only care about themselves and how many memberships they sell. The only good things are the free membership and making friends with your co-workers.

Explore other reviews about Sam's Club

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
2w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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