Pros
The people that work there and the customers.
Cons
Corrupt corporate culture. Poorly trained scared and dishonorable management with contempt for the employees, customers, donors and product. They do not want their employees to use their minds and initiatives. They violate their so called policies every day. They have an aging infrastructure of poorly kept and maintained equipment. Safety is not a priority of these stores. They damage product to put it out, often telling one to throw out anything of value and to overprice junk from Target or Dollar Tree. I am ashamed to have worked for this company for so long. They make their best employees cry in tears as they blindly ignore their efforts and treat everyone as trash. I wonder how some people make it into management, ignorance and a lack of competency seems to be a skill they value. I think these idiots have been placed there to run the stores out of business. I think they want bankruptcy. Aside from this they do rip off charities paying cents on the pound and all of those clothes they SELL to small countries destroy their textiles industries and a good chunk of it winds up in landfills as they do not have the infrastructure to recycle cloth.