5y
Response submitted on behalf of the UKI Managing Director.
Dear former colleague,
Firstly, thank you for taking the time to write a review, we do read and reflect upon each one. I was glad to hear that you found the team at Sectra helpful to one another but I would respectfully disagree that I or the management team do not care about our customers, it matters a great deal to me personally that we support the NHS and all our customers in the UK & Ireland.
I can, without fear of contradiction, tell you that the CEO of Sectra cares more about customer satisfaction within the countries that we operate than profits in those countries as he truly believes, as do I, that happy staff and happy customers combined with innovation and energy will in time bring sustainable growth.
But clearly you feel differently, and I must respect that but I would also invite you to contact me and share your experience so I better understand your point of view and, if needed, make any improvements, both personally and within my organisation.