Sectra Reviews

Response submitted on behalf of the UKI Managing Director. Dear former colleague, Firstly, thank you for taking the time to write a review, we do read and reflect upon each one. I was glad to hear that you found the team at Sectra helpful to one another but I would respectfully disagree that I or the management team do not care about our customers, it matters a great deal to me personally that we support the NHS and all our customers in the UK & Ireland. I can, without fear of contradiction, tell you that the CEO of Sectra cares more about customer satisfaction within the countries that we operate than profits in those countries as he truly believes, as do I, that happy staff and happy customers combined with innovation and energy will in time bring sustainable growth. But clearly you feel differently, and I must respect that but I would also invite you to contact me and share your experience so I better understand your point of view and, if needed, make any improvements, both personally and within my organisation.

When I read this, I wasn’t sure if I should respond or not. And, what to say? But in the end, I took the advice of my colleague writing this review, to live the Sectra Values, and answer. I am the Country Manager and am responsible for how my team feel about the job, the pressures and how they are managed, developed and rewarded. And I agree completely, the Sectra team are, to put it simply, outstanding. Why? Because they care about each other and their customers and they have the skills, the ability and the freedom to act. But the reviewer puts it best when they say, “nice colleagues make work easier to get through”. The advice I have been given is to “start listening to your staff, live the Sectra Values instead of pretending to”. To this I say yes, and I am sorry that anyone in my team feels that I haven’t. We want our colleagues to ask questions, make suggestions and address problems or concerns and I believe, overall, they do. We are a strong and successful organisation and continue to grow but I must ensure we all feel good about coming to work every day. And of course, we shouldn’t interfere too much and let the real work get done.