Good Benefits, Toxic, Old-Fashioned Company - Customer Operations Analyst Securian Financial Employee Review

In my four years at Securian, I found management to be friendly, but incompetent. My directly leaders didn't know how to do my daily responsibilities and were basically held hostage by their direct reports that are colloquially referred to as "knowledge hoarders." In both divisions I've worked in, I've had to befriend senior employees in order to earn essential training to effectively do my job. Lazy, toxic coworkers aren't held accountable for their actions and the unpleasant work environment they create. I've watched colleagues accidentally wire hundreds of thousands of dollars to the wrong place and lose multi-million dollar clients due to their ignorance and suffer zero consequences. Securian does a great job of marketing themselves at as an employer of choice that "has a knack for recognizing potential," but I haven't found that to be true. It's all branding and talk. If you're a high performer, you'll be rewarded with extra work while your colleagues send each other memes all day. My manager has told me that you have to go above at beyond for at least 3 years to actually get the promotion and the raise for the job you've already been doing. Promotions don't go to people that earn them, they go to folks that have been doing the job the longest. Securian doesn't reward talent, they reward loyalty. Unfortunately, that means you'll be stuck working with a team of unambitious, low performers who actively fight change just so they can max out their pension. Don't be shocked when those same people get promoted. When technology and software issues arise, which they frequently do, because Securian avoids investing in infrastructure, IT will ignore and avoid the issue until you find a workaround, and once you do find a workaround, they'll immediately make the issue a low priority. That means they'll make plans to resolve it in 3-5 years, if ever.