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      SelectQuote

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      SelectQuote reviews

      Awful - Inbound Customer Service Representative SelectQuote Employee Review

      1.0
      7 Oct 2022
      Inbound customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to get hired. Pay is alright.

      Cons

      They lied about the job. They said it will all be incoming calls, but not always from people calling in directly. Most calls are from confused elderly people not knowing what they’re signing up for and you have to just read the script if they have any questions. We had 2 days of training and they pushed us to start taking calls and management was a dumpster fire and didn’t help when we were all making mistakes. The mistakes count against you even on your first day on the phones.

      Explore other reviews about SelectQuote

      5.0
      22 Jun 2026
      Operations analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people and they always look to do right by their staff

      Cons

      Not many that come to mind

      avatar
      SelectQuote Response
      2d
      Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
      3.0
      22 Jun 2026
      Software qa analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Annual bonus based on employee and company performance

      Cons

      Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

      avatar
      SelectQuote Response
      2d
      Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
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