Things started out okay and went downhill from there! - Anonymous employee Serrala Employee Review

Dear former colleague, Thank you for taking the time to provide feedback, we appreciate it. It's great to hear that you liked how we handle work settings – especially when working from home during the Covid crisis. Seems like you also enjoyed working with the other Serralians – that’s good to hear. Unfortunately, it's a shame that you didn’t feel heard and taken seriously by management. We try to make the exchange with management clearer and easier through our regular town hall meetings. How exactly can we give you more support here? You also talk about all decisions being made in Germany. We are constantly working on expanding our communication channels and fueling our employees with the information they need, making the process as transparent and accessible as possible. To understand your perspective better, it would be helpful if you could tell us a little bit more about where you feel information was lost, not clearly communicated or where you just wished for a different kind of engagement with employees. Your honest and open feedback is extremely valuable for us as it will help us to work on improvements and avoid employees feeling like you did. When it comes to the difficulty you experienced around the implementation of new tools, it would be helpful to understand what guidance we can offer to make this process easier and faster for the next time? All the best to you & thank you so much for your honest feedback. Nele