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Service, Access & Management

Is this your company?

Good but bad... lots of bad. Which is a shame. - IT Department Service, Access & Management Employee Review

3.0
21 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Lots of time off available (floating holidays, bereavement, personal days), flexibility, carry over of sick days (adds up quickly!), vacation days (carry them over too!), 401K match. Some of the people there are absolutely great.

Cons

Too much to mention here. But with trying to be truthful, informative and blunt... - toxicity in the work place due to cliques of toxic people - These cliques can only exist because of the top tier people CEO, VP, CFO, etc etc are they themselves are in one. - No room for advancement (Unless you're in a clique) - You doing extra work to prove yourself only gets you more work while others do less. And no, you don't get compensated for it. I've seen this, experienced this and heard about it in all departments. - The lack of communication. Which is odd considering how many forms of it exist there (email, MS Teams, phones, text messaging, talking) - The fear of disciplining the proper people who need it (or just not wanting to because they're your friend) - Spitefulness. They simply love to not improve on something or implement a new system because the idea came from someone they simply do not like. - The ironic ability to not care about their staff's mental health. Ironic because they are indeed a mental health agency. - The fact they don't know that people are scared to talk up and mention the things that need fixing in fear that they'll either lose their job or be made so miserable there that they'll feel the need to quit. (and if they do know it's horrible that they don't fix it) - The problems that exist there all start from the top. Yep the very top. - It's so clear how to fix the issues, yet they simply won't do it. And if they don't know how to do it, then they shouldn't be in charge. - To fix SAM, someone needs to buy them out. And remove all of the upper tier staff. They'll be fine, they make 6 figures a year. Then if the toxic staff beneath them that don't make that much can't don't find their common sense, they can be demoted. If they're still a problem, then they have to be removed as well.

Explore other reviews about Service, Access & Management

5.0
7 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Flexible, understanding position and company

Cons

Patients can be irrational due to illness

2.0
7 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Individual teams and departments often have good people working their particular lines or focus areas, when turnover or burnout doesn't end up messing that up. Most of the people at the ground level and lower, site management are there to genuinely help people and serve those who need the company's services and help.

Cons

This company has become another casualty of too big for its britches and lost sight of the people who make them the success they have become. Their policies relative to how they believe they can control their employees both during and outside work hours is arrogant and quite frankly likely illegal, at least in the Commonwealth of PA. Don't bother spending years of loyalty to them anymore, don't even bother at all, or if you do, plan your next move the day you start and find something better if you're new to the field and just need some first levels of experience. In years past, before they got so big and wide, it was a well run company and made a good name for itself, which led to massive growth but with that success came with it the problems that happen to many smaller companies that become bigger names but don't end up handling the fame well. They don't really give you many paths forward for growth or advancement and professional development is performative mostly and not actually useful or pushed in meaningful ways.

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