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      Service Management Group

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      Service Management Group reviews

      Company is transforming - Anonymous employee Service Management Group Employee Review

      4.0
      30 Sept 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing people and the team culture is strong. Unlimited PTO and remote work are a huge plus.

      Cons

      Lots of internal changes, leadership needs to be more clear on direction of company. Also unclear career pathing.

      Explore other reviews about Service Management Group

      5.0
      8 Apr 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      11 Apr 2026
      Senior csm
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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