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      Service Management Group

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      Service Management Group reviews

      Inconsiderate, incompetent and just a horrible place to work - Anonymous employee Service Management Group Employee Review

      1.0
      24 Jan 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible working is the only pro of this company

      Cons

      - Inconsiderate of peoples’ livelihoods (no progression or bonuses at all) - No budget for any kind of benefits - Actively started employing people from South Africa and letting UK people go - Favoritism amongst the employees- while some can’t get money for one training session the others are traveling around meeting clients (always the same bunch of people)

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      5.0
      8 Apr 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      11 Apr 2026
      Senior csm
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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