Amazing Place to Work & Impeccable Teammates! - Training Specialist ServiceTitan Employee Review

4.0
13 Nov 2018
Recommend
CEO approval
Business outlook

Pros

-Full healthcare benefits -Free catered lunch (daily) -Plenty of snacks and drinks -Mostly open-concept floor plan -Sit-stand desks -Building has lots of windows for natural light and is located in a great area, easy to walk to buy food or to grocery stores, etc. -Flexible working hours -Flexible time offThere is a fun, but results-driven culture -Peer-to-peer rewards points system is in place in which Titans can award points to colleagues that can be converted into dollars towards various -There are so many different, intelligent people that we work with. Diversity and talent are celebrated here -Non-intimidating leadership -Plenty of room for company, team, and individual growth

Cons

-Company is growing at a rapid rate. This makes for organizational changes, lack of processes, and a constant stream of new information. You will be pushed to learn at a fast pace and learn as you go. It's important to decide whether that is exciting for you. -We do shift desks often as a result of the company growth. There is an opportunity to acquire more space to accommodate for all of the Titans. -No matching 401k

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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