AVOID AT ALL COSTS!!! - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

They pay for your insurance and the pay is decent. The product is great and most of the people you work with are great, at the least the ones that don't drink the Kool Aid.

Cons

Pretty much everything else. If you want 5 times recycled leads, horrible comp structure, even worse performance management and a churn and burn company then this where it's at. You better make sure you don't mess up, get sick, and you better know every single non-negotiable (which are ridiculous). If you don't score your 12 Gong calls a month (Good luck having 12 decent calls that are over 2 minutes you can even score). Also unless you are doing something shady or shelling out money from your own pocket, you won't even come close to hitting quota, which an SLA violation and a non-negotiable. There is no forgiveness even when you are on ramp. Most don't even make it past their 3rd month of ramp. Honestly one of the worst sales organizations I have ever worked for. Stay away, it's not worth your time.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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