Totally nightmare, avoid legacy west location!! - Anonymous employee Shake Shack Employee Review

1.0
30 Jul 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some kind of discount on food

Cons

steer clear of this place if you value your sanity! The vibe here is super depressing, and everyone seems miserable. I’ve never seen a fast food joint this bad. The general manager is always hiding in the back, being lazy and avoiding customers. Instead, they put this young kid in charge, and he’s just playing power games with the staff up front. He keeps bringing in more rude and unprofessional people he can boss around. Honestly, the whole place is a joke! The staff are rude to customers, and you can totally see their bad attitudes. Avoid at all costs!

Explore other reviews about Shake Shack

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

60% discount saves me money

Cons

bogus. management is awful, i was put on a full time schedule when i agreed to a part time one since im a college student, hours are awful , understaffed environment, i sense some passive aggression between me and my coworkers but i cant put my finger on it. also this one manager only decides to help out when things get extremely hectic but then they go back to sitting down and being on their phone.

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Shake Shack Response
9h
Thank you for sharing your feedback. Shake Shack takes concerns like these very seriously and wants to better understand your experience. Please reach out to our People team at (646) 747-7207 or people@shakeshack.com so we can review your concerns thoroughly.
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