Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Shake Shack?

57% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (169) , Crew Member (96) , Manager (76) , Trainer (75) , Cross Trainer (57) , Cashier (54) , Line Cook (46) , General Manager (42) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (22) , Shack Trainer (22) , Cook (20) , Restaurant Manager (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 247 reviews)); "Great people work there and make it worth the struggle" ((in 90 reviews)); "The company also has great benefit programs available to all types of workers." ((in 62 reviews)); "I love my coworkers they’re a great team." ((in 59 reviews)); "good because free food very nice" ((in 41 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 154 reviews)); "Rude managers who are disrespectful and talk down to employees" ((in 140 reviews)); "Long hours and gets bored especially when theres no order" ((in 82 reviews)); "Favoritism is a big thing at shake shack" ((in 45 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 33 reviews))

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Shake Shack

Shake Shack Reviews

3.4

57% would recommend to a friend

(2,115 total reviews)

Rob Lynch

60% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.4

Culture and values

3.4

Career opportunities

3.3

Compensation and benefits

3.2

Work/Life balance

3.0

Senior management

Shake Shack has an employee rating of 3.4 out of 5 stars, based on 2,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shake Shack employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

2K reviews

1.0

6 Oct 2018

Bad people, bad money

Cashier

Recommend

CEO approval

Business outlook

Pros

Free lunch, burger fries and drink, delicious

Cons

No one smiles at you or ever says hi to you, you're paid BARE minimum for putting in 8 or more hours of work per day. Pathetic experience.

3.0

4 Jul 2025

Was fine

Customer assistant

Recommend

CEO approval

Business outlook

Pros

Good people to work with you would enjoy them

Cons

Bad managers I didn't like any of them tbh

5.0

28 Jan 2024

Decent

Team member

Recommend

CEO approval

Business outlook

Pros

pay on time manager is V good work is easy to learn

Cons

Sometimes overstaff, sometimes Understaff, so workload defers

Viewing 1 - 3 of 2,115 Reviews

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Jobs at Shake Shack

ASSISTANT GENERAL MANAGER