Expect to get laid off anytime. No work life balance - Technical Support Smarsh Employee Review

3.0
10 Jan 2023
Recommend
CEO approval
Business outlook

Pros

They have good pay and they are okay with WFH. The executives who want you to be at work at 8 AM and expect you to work till 8 PM are gone. But still, there are some micromanagers who want you to be on Teams Video call for all 8 hours.

Cons

If you are paid at the market rate, expect to be laid off anytime. Don't expect work-life balance. Minimum 10 hours of work expected. Weekends are not included. Don't expect any promotion for the quality of work. You need to know the management to get promoted. The product is crapy and has lots of patchworks. Very surprised to see that the customers are put up with constantly broken products.

Explore other reviews about Smarsh

5.0
29 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Excellent leadership and perks for a job well done.

Cons

Its finance so the clients can understandably be difficult.

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent product, and global market penetration.

Cons

Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

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