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      SmartBiz

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      SmartBiz reviews

      Relationship Manager - Relationship Manager SmartBiz Employee Review

      1.0
      21 May 2018
      Relationship manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Somewhat nice view of the WeWork office they rent in -They do cater food sometimes

      Cons

      -Relocation package without any financial incentive -Very unprofessional (Will tell you to fly to a new city and not provide financial assistance and fire you within 3 days!) -Underpaid and overworked- not typical start up environment -Not diverse at all (one type of individual working there) -Non welcoming to free thinkers or innovators -Focused about themselves and not really helping the businesses they serve -Disrespectful to their employees and talks down to them

      Explore other reviews about SmartBiz

      5.0
      4 Nov 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      great employees, leadership that cares, and mixes technology with function

      Cons

      acquisition and realignment took time

      1.0
      23 Dec 2025
      anonymous - former employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Some talented individual contributors and middle managers who genuinely care about small businesses - Flexible hybrid work policy and solid benefits - Opportunities to work in "fintech" - if you can handle the constant chaos

      Cons

      - Leadership instability and financial mismanagement resulted in 4 rounds of layoffs in 2 years - Technology is far behind modern fintech standards, with minimal automation in place - Reputation problems with the partner and broker community directly hurt deal flow and caused missed targets - Morale is low due to ongoing fear of additional layoffs tied to missed quarterly targets - Below-market pay with no raises for years, first blamed on becoming a bank, now deferred indefinitely until profitability

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