Pros
SnapEngage has a customer-driven product and emphasizes providing exceptional customer care. The employees are fun and energetic and very available for answering questions. Everyone is willing to pitch in and help out. Every employee is encouraged to wear many hats, allowing the flexibility to learn new skills. Boredom does not happen here. Plus, you get to work remotely twice a week!
Cons
All employees are expected to participate in customer support activities, but there is little to no training provided for this. Customer support staff continually field technical questions with no technical training, and developers field sales and general support questions. The management has a product vision but lacks effective follow-up. There is no formal quality assurance or testing process, which means bugs are often first reported by customers instead of internally. The management makes an effort to market SnapEngage as a hip start-up to its employees without substance to back it up. Stress levels and burnout are high.