What truly stands out to me is how they regard the "city teams" in the HQ offices. I've never seen a cross section of humanity reduced to cells in a spreadsheet with such ruthless efficiency. These are employees and contractors that fix the plumbing, move the furniture, clean the units, run errands, manage the buildings, etc.
These are likely the busiest, hardest working yet most dispensable people at Sonder, and many barely get paid a living wage.
You can tell me that squeezing every ounce of productivity from laborers is a reality created by a 'healthy' gig economy.
You can tell me that they have paths for advancement, that they could retrain by learning to code.
What this experience instilled in me is a deep desire to tip every hospitality worker I see, and not be party to a system that lets people subsist on payday loans while some HQ "data scientist" builds an algorithm to squeeze a little more 'efficiency' out of them and get the unit cost down just another dollar.
If the tech stack is not great, the tech vision is worse. Let's say that hacking on an aging rails monolith is super fun for you. Let's further suppose that peeling off APIs into more modern services has been on the minds of engineers for months, but never executed because of misaligned interests and shifting priorities. Finally lets then add an old slow persistence layer and nickname it "weak-sauce" That sounds a lot like normal big company stuff. But Sonder is in San Francisco. Probably your friends are working on self driving cars, drone delivery, cutting edge exciting cloud stuff, or mobile stuff. Maybe you spend a lot of time in meetings where words like marketplace and global expansion, and vertical integration float around but get cancelled due to shifting priorities. Maybe the most innovative thing from any tech team here is interfacing with a smart lock using tech invented in the 1990s. Try talking about that at parties- oh and spreadsheets! Who doesn't love Vlookups?