Not what it used to be - Claims Representative State Farm Employee Review

Even though the pros appear to be great, the company has made a dramatic shift from being employee-centric to customer-centric, and not in a good way. Not only do many employees feel overwhelmed, over-worked, underpaid, under-appreciated, and voiceless, department managers and executives don't consider that one approach to customer interactions does not fit all customers or situations. Employees are poorly trained, the left hand rarely knows what the right hand is doing, various archaic policies are enforced that are unrealistic and do not support State Farm's original ideals of supporting employees just as much as the customers.... Though benefits are numerous, one who is considering a position at State Farm should consider whether or not one will be needing access to all of the benefits, and whether the pay (which is not competitive) is worth all of the cons I've just rattled off. If someone is looking for a place where there are no opportunities to be involved in decision-making processes, don't have an opportunity to be involved in various employee resource groups (which are only available in some locations, and false promises of improving employee engagement), don't have clear, concise, complete, and organized resources for employees to perform their job functions, and don't have a qualitative channel for voicing concerns, then knock yourself out--apply. As for me, I'm outta here.