Pros
State Farm is more than fair to its employees. There is a great emphasis in our office on teamwork and the advantages to everyone having the change to share input and insight from their own personal experiences on a weekly basis. Everyone in our office works together fairly and are more focused on giving customers what they need and delivering quality service. The agent has been more than fair and flexible with giving time off, offering incentives, and providing opportunity for everyone in our office to develop more fully our skills set. The agent is always open to feedback and is open and honest with us in return.
Cons
I don't make as much money per hour here as I do working in different industry (service). When there is a lot going on and everyone in the office is busy, there is not always clear communication. Sometimes the job can be overwhelming, especially when people are out sick or on vacations, and especially on Mondays when we have the highest call volume. Unfortunately, the job is such that some of the employees feel they have to take work home with them in order to get the job done in an orderly fashion. Also, working with a lot of extroverts sometimes means that the acute details an introvert centers on are left out.