Micromanaged down to bathroom breaks. Not worth it! - Underwriting Service Assistant State Farm Employee Review

2.0
7 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Decent benefits but I could get about the same rate for my health insurance on the open market. Semi-decent starting pay.

Cons

EXTREMELY micromanaged! Starting day 1 in training they monitor your every move down to when you go to the bathroom. Don’t take more than 5 min or that’s being gone too long...even though you have to walk a mile just to find a bathroom. It’s awful feeling that even though you are doing your job you are being watched every second of the day. You will have daily team huddles to review everyone’s numbers all together so you can see who on your team has the highest and lowest numbers. If you have high numbers they expect you to be willing to help the ones with lower production numbers even though they don’t give you time to breathe, let alone help someone else. You will have monthly reviews with your team leader and they want you to come in prepared to discuss how you can improve and what you’ve not been doing very well even if it’s the smallest thing. This is the same for everyone even if you have great numbers and overall fantastic production. There are so many different levels of management that it’s ridiculous. I guess they have to have that many or else they wouldn’t be able to breathe down each employees neck. Don’t plan on ever getting to use your PTO. Only two people can be out at a time per area. It’s also WAY less PTO than I have had with other companies and there are not any opportunities to work from home no matter what they try to tell you. Overall it feels like I’m back in elementary school. Run. Far. Away. Don’t waste your time on this company. As someone who has found a much better job and worked great jobs in the past..this one is SO not worth the stress and the treatment.

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5.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great Training, 6 months of training

Cons

Once you're on the floor, you're on your own

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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