It’s okay - Guest Relations Sunset Hospitality Group Employee Review

Fast paced environment You will learn to prioritise quickly and handle pressure.

In my experience, there was very limited support or resourcing to do the job properly. Expectations were high, but the tools, staffing, and guidance needed to deliver were not provided. Over time, it started to feel like people were treated as a resource to be used, not as professionals to be developed and supported. Leadership was inconsistent and often absent when it mattered. Decisions changed quickly, planning was weak, and priorities shifted without clear direction. The business impact of this was constant firefighting, stress, and a culture where people felt disposable.

Very corporate approach to all onboarding and back office, you always get payed on time. The company gets recognised by other employees well and helps you to grow outside of the company.

The upper management happens to be focused on money alone, the team gets judged without no personal feedback just straight emails to the top management to make matters worse. It seems like each person is growing by constantly pointing flaws of others. No actual understanding or communication is done. The personal growth was is limited as the favourited staff only gets opportunities. The salary given that no accommodation is provided is rather low for the region, not even talking about the fact that part of the tips are being used to recover breakages that happen during the service and service charge is already somehow part of your base salary and is just being taken by the company. Regardless of how busy or quiet the venue is, tips don’t change that much which they are quite low compared to other companies in the region.