Pros
Support staff (HR, recruiting, facilities) were a pleasure to work with. There is plenty of opportunity for advancement (due to the extreme amount of turn over)
Cons
The leadership team, both on site and company wide, are clueless about the needs of the employees. There was no sense of engagement. In fact, I was discouraged from working one on one with the call center reps. All plans are made reactively and no serious thought is made to the outcomes or how it will affect other areas of performance and moral. On a daily basis I have seen reps, managers and sr managers yelled at and humiliated in front of peers and employees. They provide minimal development to employees being promoted. As a salaried employee you are expected to be on call at all times and should expect to work no less than 10 hours a day and most weekends.