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      Symetra

      Engaged employer

      Symetra reviews

      Could be a good company - New Business Case Manager Symetra Employee Review

      2.0
      23 Sept 2022
      New business case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great ceo, benefits and pto are good. Pay is decent. Great bonuses.

      Cons

      You have to FIGHT to keep your job. You may be a good employee and show up everyday, however, their quality scoring system is horrible!! They set you up to fail, it’s like they want you to fail! Management doesn’t care and they do NOT seem to get it. Sure, the bonuses can be great, but they don’t matter if you don’t have a job later on due to bad quality and their terrible quality program.

      avatar
      Symetra Response
      3y
      I’m sorry to read that you felt this way about your time with us. Symetra aims to empower its employees, not to set them up for failure. I understand that case manager work can be stressful. The quality scoring system you mention is thorough, but it’s intended to help us meet customer and/or compliance regulations.

      Explore other reviews about Symetra

      5.0
      8 May 2026
      Actuary ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, people, pay and benefits. Remote work is awesome.

      Cons

      Can't think of anything right now

      avatar
      Symetra Response
      2w
      From Dena Ashlock, Actuarial: Thank you for the kind words and for your years with Symetra! We're glad the culture, benefits, and flexibility have made it a great place to work. We hope to keep earning that review for years to come!
      5.0
      8 Apr 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great opportunities here to become a true student of the business. Flexibility in work location, because it's really and truly a fully remote first workplace. Opportunity to develop and nurture an effective sales system, bring value and partner for a lifetime with financial professionals to help grow businesses, and protect clients' and families' futures. Guidance and employee engagement in future-proofing the business, leadership opportunities, and opportunities for community impact that you can measure both with hard data and with emotional impact on the team. I'm genuinely glad to get up and go to work every morning. I'm grateful for the opportunity, and the confidence given to us to be driven and self-sufficient professionals.

      Cons

      Training is getting exponentially better, and structure is fomenting, but still isn't where it should be, by far. Sales teams bolster each other, but there's a perception of "performance punishment" that affects morale. The company wants to be a top ten carrier, but feels like it's lacking direction in other divisions, and our operational growing pains are evident to advisors.

      avatar
      Symetra Response
      2mo
      From Erin Woltz, VP Talent Management and Change Leadership: Thank you for this thoughtful feedback and for the genuine enthusiasm you bring to your work here! It's meaningful to hear that you find purpose in partnering with financial professionals and contributing to something larger. Appreciate you highlighting your concerns; these are the kinds of observations that help us identify where our growth is creating friction. We encourage you to continue sharing that perspective with your manager and through our internal feedback channels. Voices like yours are part of how we get to where we want to be.
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