Zero Development, Micromanaging suppressing upper-management - Store Manager TELUS Employee Review

1.0
17 Jan 2019
Recommend
CEO approval
Business outlook

Pros

- Has the potential to be a truly incredible company. Unfortunately, over recent years there’s been high turnover with the executive team, and a shift of cost cutting at the expense is at the team member - Profit Sharing, Shares & RRSP options, Corporate Discounts - Potential to reverse negative cultural shift if right changes are made with upper management

Cons

- ZERO Development for front line workers - Belittling, Bullying, Micro Managing Area Management that are under-qualified and have skewed vision on how to respect and encourage engagement within their Areas - Upper Management is out of touch with reality, push the blame elseware to avoid the heat from VPs via yearly engagement survey feedback - Typical corporate politics — must be a yes man, don’t bother asking questions during any periods of change or they’ll find a reason to constructively dismiss you - Looking to please shareholders, constant budget restraints and cut backs have driven compensation, training, & recognition programs down - Slow moving processes for change — Competition now has the edge

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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