TIAA-CREF: A customer service nightmare - Call Center Representative TIAA Employee Review

The management is extremely poor, from the top down. The products are extremely difficult for the employees to understand (particularly TIAA Traditional). The biggest product, TIAA Traditional, is clearly a fraudulent product and most investors in this product do not have the savvy to understand they are tying there money for a minimum of 10 years. Further, the company is extremely slow with processing. Rather than acknowledging a need to fix the problem, blame is passed from department to department for weeks to months on end, meanwhile, the customer is not being served.