Employes in the PSG are the most dissatisfied in the company - Anonymous employee TIAA Employee Review

3.0
3 Apr 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fairly good benefit package, decent salary, pension plan

Cons

In the PSG there is ALOT of MANDATORY OT, often on short notice. There is often weirdly worded emails sent with the consequences of not going into the office due to inclement weather. They supposedly follow the "Lean" process and use problem solving steps but it is not really used properly. Employees are encouraged to speak up with ideas but are punished as complainers, having a negative attitude or even having their idea stolen if they do. There is a lot of playing favorites that happens with the same employees being chosen constantly for projects and other perks. Management is constantly in meetings trying to come up with new schemes and to justify their existence. Most management has no idea what job functions their direct reports actually do. The computer systems are in great need of improvement. There are still programs on IE6. To do your job properly you must navigate through 4-5 systems for one small issue. They are in the middle of an upgrade but that will take awhile. I think the company has its heart in the right place, but some management really spoil it. The bonus calculation is impossible to understand and I'm a math major; two consultants can be rated the same and have $3-5k difference. There is no posting of a pay scale so you have no way of knowing where you stand unless HR tells you.

Explore other reviews about TIAA

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunities for growth and supporting management

Cons

There is nothing to love about TIAA!

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Work-life balance & nothing else.

Cons

Don’t make the same mistake I made…there’s a reason why this company’s job listings barely get any traction or applicants, even in the NY markets. Operations is a joke, and has been subpar for 10+ years. The lack of efficiency across all divisions is scary. The VSP (voluntary separation severance packages) that happened in 2021-2022 made things even worse. Because so many employees took the VSP, most roles were either backfilled with non-qualified or inexperienced people or not filled at all…like ever. Especially in Wealth Management leadership roles. This created a micromanagement culture that gets in the way of productivity & slows down money movement. Opening & funding accounts almost always takes 1-2 months here where at JP Morgan & other firms it takes less than 3-4 days. Back office & services associates constantly make mistakes, which impact the client experience and constantly jeopardizes your reputation. Turnover is scary high in operational & support roles, it is very typically for 1 or a very few operational associates to handle requests for an entire region. Constant turnover in the portfolio manager roles & advisor roles are directly related to all of the above. The company’s growth has been stagnant for years. Now that Trump defunded the education department, universities are laying people off because of lack of government funding…which will affect the company’s bottom line faster than they expect. You’ll strangely get the feeling that no one here ever knows what they’re truly doing.

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