Pros
5 weeks of training where you get paid for not doing much.
Cons
Awful company to work for. I had the misfortune to work in tech support Manchester office for 3 months. Extremely strict environment, all your calls are listened to and you get punished for literally the smallest mistake. They constantly threaten you with P1 and P2 fails (which lead to contract termination) and monitor your every move. Recorded discussions for being 1 minute late from your break, systems constantly playing up, unprofessional environment. Most people just phone in sick every week as its very hard to survive a full week there. No proper screens have even been set up. People who test positive for COVID were sent home for two weeks and the company didn't notify the rest of the team as to why they are away so that we continue taking calls!