Highly Recommended Business - Customer Success Manager (CSM) TechnologyAdvice Employee Review

- The people are a delight to work with! - Fully remote-first company with owners and executives who have repeatedly committed to staying fully remote. There are a few regional offices that some execs and nearby employees work out of optionally, but the vast majority of the company works remotely. - The company culture has years of remote-first experience and does a great job keeping teams connected despite the distance. - Management offers a lot of flexibility in work schedules as long as they average around 40 hours a week. - There is a strong focus on helping employees learn and grow, with great support for career development within the company. - The company leans heavily on promoting internally, including into management roles. - Lateral moves are also supported at times, with some employees having started in one department and transitioned into a completely different role. - Unlimited PTO (typically around 3-4 weeks per year in practice). - HR and executives actively listen to and act on employee feedback. - The culture is team-win oriented and supportive, so there is noticeably less internal competition than you might find elsewhere. Pro and con: The company culture centers on continuous improvement, which means employees are generally expected to bring ownership and initiative to their work. If you prefer a more heads-down, clock-in-clock-out style of work, this may not be the right fit.

From my perspective, exec and middle management planning still has room for improvement. Last year, leadership struggled to plan more than a month ahead, with priorities shifting significantly from month to month. This year has shown improvement, with planning horizons extending to a quarter or half year and fewer drastic shifts, though notable shifts still occur at times.

TechnologyAdvice is a great place to work with smart, kind, hardworking people who genuinely care about doing good work and helping each other succeed. There is a strong sense of ownership here, and employees are given opportunities to learn, try new things, and grow in meaningful ways. The company moves quickly, but that also creates room for people to make an impact and be part of important work. What stands out most is that leadership has clearly been focused on culture, consistency, and clear communication, and it shows. Our eNPS has been ticking upward, and that feels reflective of the work management has put into listening to employees, improving the experience, and creating stronger alignment across the company. There is a noticeable effort to make TA a place where people feel connected, informed, and supported, and that progress has been extremely evident.

Like any growing company, priorities can shift quickly, and teams sometimes have to adapt in real time.