Decent - Customer Service Representative Terminix Employee Review

3.0
3 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great commission structure you can earn anywhere from $300-$500 on top of base salary

Cons

Brutal calls, tough quotas, rude customers, layoffs, too many different departments, clueless colleagues

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Terminix Response
9mo
Thank you for taking the time to share your feedback. We appreciate your honesty about the challenges you've noted. Colleague experience is among our top priorities, and we continue to invest in all aspects of it. Your comments will be shared with our leadership team to help us continue to improve our processes. If you have any additional feedback you’d like to share, please reach out to myhr@terminix.com.

Explore other reviews about Terminix

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Management was always willing to help

Cons

Sometimes it felt like they were micro managed

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Terminix Response
2mo
Thank you for taking the time to share your feedback. We’re glad to hear that you felt supported by your management team. We appreciate your dedication and welcome any additional feedback at myhr@terminix.com.
2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Take home work truck and okay benefits.

Cons

we used to get a couple days off the end of the month to help recoup, but that's gone now Also Employees are pressured to submit sales leads or risk being scheduled for mandatory Saturday shifts. Stops are often completed early in the system to improve performance metrics, creating inaccurate reporting. This leaves fewer scheduled services for the following month, forcing employees to scramble to find additional stops just to meet their production goals.

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