Pros
This is a real work from home opportunity, it isn't fake and saves a ton of money on travel. Management is mostly fantastic, my manager was Amy and I cannot fault her, she was easily the best manager I have ever had, truly understanding and down to earth. The Teams were great, everybody has their own team which becomes like a family, it's hard to believe but you get to know people very well even over the computer. The Training was excellent, I had quite few clients to represent, over twenty I think it was and I was trained promptly. Support is always there if you need it.
Cons
Minimum wage with no bonus. Myself and my wife both worked here and I never expected any kind of bonus as most of my clients were leads and customer service but my partner was working in a more sales driven environment so I think sales bonuses wouldn't go amiss. The wage isn't a HUGE problem as you don't have to pull out for travel so that's a plus. On my partner's team she encountered workplace bullying which she didn't want to report to management right away as she was afraid that management and the person in question were too friendly, hence nothing would be done. She mentioned it before leaving to the manager however so hopefully it'll go on record as looking over some of the chats between the man in question and my partner I was quite frankly amazed that he was allowed such a position of responsibility. For my own experience I did have a ton of positive experiences with The Chat Shop, I cannot fault them much they are a near ideal company. I miss the people greatly and I will miss the job but I have further commitments going forward. The last negative thing I will say is quite serious however. I myself had a rather bad turn in health not so long ago whilst I was on shift with The Chat Shop and suffered with debilitating migraines and I went blind at one point, (naturally not the best thing to be when you're at work!) On three separate occasions I asked politely if I could go off shift as I couldn't handle it, but I was told that as there was nobody to cover this would be impossible. So I suffered through this until the third time when I actually went blind (the result was me going in for an operation, which I already had booked.) The time when I was blind my Team Leader told me that: 'this is getting a little ridiculous, you've been covered 3 times already.' Which of course I hadn't, I'd asked for cover 3 times. I had to find my own cover for the mid morning and mid night shift that day despite it stating in the contract that the Team Leader is responsible for finding this for an ill employee. This was the best job I have ever had, but this is one moment I will never forget as it made my opinion of the company plummet at the time. I didn't want to report this to management as I didn't want my Team Leader to get in trouble. (I hasten to add that after that moment my Team Leader was great, we got on super well and I couldn't have asked for a better one, but that did happen and this is the place for honest reviews.)