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The Communications Store

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Exciting high growth agency start up - Manager The Communications Store Employee Review

4.0
18 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Overall an exciting, high-growth company with amazing opportunity and a forward thinking outlook from the company’s leaders (CEO and US President). TCS US opened in New York after years of enormous success in London and is currently in major growth phase, up to about 30 employees from around 16 when I first joined about a year ago. The company’s leaders are taking a careful and considered approach to growing the business, ensuring that the values & culture are instilled all the way through; taking what’s worked from the London arm and applying and adapting those successes to the office in the US. The CEO/Founder and US President are inspiring, passionate and caring women who encourage open and honest communication within and about the company. The office is open plan which really allows for everyone to chat and to get to know one another - it's a fun work environment and everyone seems to really care about and enjoy each other. This also allows for an extremely collaborative environment across all teams. It is very entrepreneurial and has the feel of a start-up, which of course comes with a set of growing pains, but there is truly a huge opportunity for growth for every employee and a rare chance to soak in the experience of what it really means to be a part of a building an actual business. It's an interesting place to work because of this – each employee truly has a front row seat to the company’s growth and establishment as a new kid on the block but with the reputation and backing of a hugely successful UK based company. Although this type of an environment isn’t for everyone – it’s not ‘cushy’ by any means, is sometimes difficult and really requires a can-do, get your hands dirty attitude – there is a real chance of a strong payoff for those who stay past this intense growth phase. The company is in a phase where it’s willing and able to properly take on board feedback from its employees while it’s still small in size. Because of employee feedback we’ve gotten more perks – wine time, occasional company breakfasts/lunches, weekly snacks, and our PTO policy was even improved.

Cons

It is a very crowded open plan office within a co-working space which comes with its difficulties but the company is looking to move and grow into a place of our own soon. Understandably, some staff lament about level of workload but again, not the place to be if you aren’t willing to work.

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The Communications Store Response
7y
Thank you so much for taking the time to review your experience at TCS in so much detail. We are delighted to hear you are enjoying your time with us. We do take all feedback on board, so again thank you. Claire Birch – HR Director

Explore other reviews about The Communications Store

4.0
29 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Communications Store has great people and everyone works hard at their job. You have the opportunity to carve out your niche and get involved in lots of areas of the company, giving you different experiences. Each year they are improving the company's flexibility for the employees.

Cons

Company culture is not always followed by everyone. It is a very busy agency, so if you don't work well under pressure then it is not the right place for you.

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The Communications Store Response
6y
Thank you so much for taking the time to review your experience here at TCS. We are very proud of the talented and creative team of people working collaboratively, who deliver excellence to our clients. As you mentioned, agency life can be demanding sometimes, which is why we are very committed to ensure flexibility and a good work life balance to all our employees. We delighted to hear you enjoyed your time here and we wish you the best of luck with your career. Thank you again. Chiara Dell’Atti – Talent Manager
3.0
3 Jan 2019
Recommend
CEO approval
Business outlook

Pros

The pay Work Benefits Location Great experience / great clients

Cons

Not an open environment Way too many managers and senior account executives No room for growth. One or two promotions is given out to the managers twice a year. Work load across teams is NOT balanced or equal at all. I often find myself staying late and bringing my work home or rushing through tasks while at work. The account executives are mean and pretend to be nice / friendly. No work / life balance The Senior US Vice President is inappropriate and makes uncomfortable comments.

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The Communications Store Response
7y
Thank you so much for taking the time to pass on your feedback via Glassdoor. As you will know our US business is still new, only 2 years old, and 2018 was a year of big growth and change for our NY office, which at times has been challenging and stressful. I see you feel I have in the past made inappropriate or uncomfortable comments. This was never my intention to make anyone feel this way, but regardless, I apologise. Without knowing specifics, it is hard to respond, but I care deeply for my team and colleagues and would never want anyone to feel anything except supported. We see you are still an employee at TCS so we would really encourage you to contact me directly or if you prefer, our HR Director, Claire Birch, to discuss your specific concerns so we can address them asap, or alternatively please reach out to our US President, Emma Paton. We promote staff twice a year so please speak to me or the HR team about your ambitions so we can ensure you are on track to progress. I am concerned by your comments about uneven workload, this sounds difficult, please reach out so we can address this asap. Thanks so much Meghan Wood, Senior VP
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