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The Communications Store

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The Communications Store Reviews

3.0

38% would recommend to a friend

(28 total reviews)

Julietta Dexter

88% approve of CEO

40% positive business outlook

The Communications Store has an employee rating of 3.0 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Communications Store employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

28 reviews
3.0
7 Sept 2020
Recommend
CEO approval
Business outlook

Pros

A very sociable environment where colleagues do work well together to completed the tasks at hand.

Cons

For the amount of dedication and long hours that employees put in at TCS, the salaries and benefits do not reflect this.

2.0
24 Aug 2019
Recommend
CEO approval
Business outlook

Pros

There are some brilliant, lovely people at the agency, who contribute to a fun sense of ‘team’ amongst the workers. An interesting mix of clients, an an ambition (although sometimes hampered) to be innovative Excellent flex working in terms of arrival/dept time, and early finish on Friday

Cons

The absolute rotten core of the leadership team, who espouse kindness and care however, if you challenge their view, or make a complaint they react in the most childish, mean, vindictive way. enough was enough when at an annual company meeting one of the leader read out two letters of feedback from former staff. One which was critical, raising the points above, was read out in a pantomime villain style, spitting out the points raised by the staff member who felt isolated and demeaned by the culture, and venomous admin team who support senior management. Then a hand written note to both of the leaders was read slowly and affectedly; lingering on the sycophantic and uncritical praise of the staff member who was very much a ‘tcs’ Type. To conclude the leader basically made the workforce consider - which one do you believe? The negative one was to be overlooked, it was some cretin with an axe to grind; essentially ignore the negative one and focus on the ego massaging one. This explicit threat confirmed mine and many others worst fears that their ‘concern’ for welfare, and wanting to be kind and considerate, will only go so far, and only applies to those who conform and will be yes men to massage their ego’s In addition to the above the playground politics of favourites isn’t even attempted to be concealed - toxic, bullying, useless staff members are rewarded for loyalty in spite of how appalling their behaviour is to new and junior staff members.

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The Communications Store Response
6y
Dear TCS team member, I wanted to reach out personally as the negative feedback below is largely directed at me, the CEO of The Communications Store. Thank you for your positive and negative feedback. TCS has, and always will, welcome feedback, good or bad. I am genuinely sad that your experience at TCS was so horrible for you. I would like to ask you if you would give time to discuss this further. If so, please could you contact me directly or Claire Birch as you know, our HR Director (claire@tcs-uk.net) so we can arrange a time. TCS works hard to ensure an honest, decent, inclusive work environment. To that end, TCS Voices is an independent group set up to discuss all potentially difficult work place issues. As you know we work with annual anonymous survey information to make sure all members of TCS have an opportunity for private comments and feedback and our bi-annual appraisal process is also in place, in part, to make sure there is proper time for each team member’s personal feedback. Finally, exit interviews (when hopefully you can say anything you like!) are there so you do can exactly that. I am sorry that you did not appreciate the presentation I gave at the January 2019 company away day. I would like to talk to you about this because respectfully, you have misunderstood and misrepresented the content of what was shared. I look forward to hearing from you and in the meanwhile wish you every success. Julietta Dexter - CEO and Founder
2.0
16 Aug 2019

Not a good work culture

Recommend
CEO approval
Business outlook

Pros

- good client list

Cons

- no room for growth you only have reviews every six months - no opportunites for lower levels of staff in particular - pay is poor for the amount of hours you give for what your role is - not a good team enviornment, very gossipy and mean, very cliquey within the teams - hierarchical - demanding

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The Communications Store Response
6y
Thank you so much for sharing your feedback about your time here at TCS, your thoughts and opinions are very important to us. Our 6 monthly check ins are the formal moments across the year to share feedback but we actively encourage everyone to continuously discuss your experience to ensure an ongoing communication. We are really sorry to hear this is was not your experience. We do benchmark our salaries regularly as well as aim to be competitive in the market but we appreciate your feedback. We are working hard to make sure our core values of care, passion, wisdom and strength are equally part of everyone’s day to day and we continuously create feedback opportunities to make sure we can keep on improving and make a real change. We would really appreciate the opportunity to hear more about your experience so please contact me at Laura@tcs-uk.net. Wishing you every future success. Laura Macey - Senior Director Strategy, Culture and Values
Viewing 1 - 3 of 28 Reviews

Glassdoor has 32 The Communications Store reviews submitted anonymously by The Communications Store employees. Read employee reviews and ratings on Glassdoor to decide if The Communications Store is right for you.