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The Communications Store

Is this your company?

Dishonest, childish senior team who spoil it - Account Director The Communications Store Employee Review

2.0
24 Aug 2019
Recommend
CEO approval
Business outlook

Pros

There are some brilliant, lovely people at the agency, who contribute to a fun sense of ‘team’ amongst the workers. An interesting mix of clients, an an ambition (although sometimes hampered) to be innovative Excellent flex working in terms of arrival/dept time, and early finish on Friday

Cons

The absolute rotten core of the leadership team, who espouse kindness and care however, if you challenge their view, or make a complaint they react in the most childish, mean, vindictive way. enough was enough when at an annual company meeting one of the leader read out two letters of feedback from former staff. One which was critical, raising the points above, was read out in a pantomime villain style, spitting out the points raised by the staff member who felt isolated and demeaned by the culture, and venomous admin team who support senior management. Then a hand written note to both of the leaders was read slowly and affectedly; lingering on the sycophantic and uncritical praise of the staff member who was very much a ‘tcs’ Type. To conclude the leader basically made the workforce consider - which one do you believe? The negative one was to be overlooked, it was some cretin with an axe to grind; essentially ignore the negative one and focus on the ego massaging one. This explicit threat confirmed mine and many others worst fears that their ‘concern’ for welfare, and wanting to be kind and considerate, will only go so far, and only applies to those who conform and will be yes men to massage their ego’s In addition to the above the playground politics of favourites isn’t even attempted to be concealed - toxic, bullying, useless staff members are rewarded for loyalty in spite of how appalling their behaviour is to new and junior staff members.

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The Communications Store Response
6y
Dear TCS team member, I wanted to reach out personally as the negative feedback below is largely directed at me, the CEO of The Communications Store. Thank you for your positive and negative feedback. TCS has, and always will, welcome feedback, good or bad. I am genuinely sad that your experience at TCS was so horrible for you. I would like to ask you if you would give time to discuss this further. If so, please could you contact me directly or Claire Birch as you know, our HR Director (claire@tcs-uk.net) so we can arrange a time. TCS works hard to ensure an honest, decent, inclusive work environment. To that end, TCS Voices is an independent group set up to discuss all potentially difficult work place issues. As you know we work with annual anonymous survey information to make sure all members of TCS have an opportunity for private comments and feedback and our bi-annual appraisal process is also in place, in part, to make sure there is proper time for each team member’s personal feedback. Finally, exit interviews (when hopefully you can say anything you like!) are there so you do can exactly that. I am sorry that you did not appreciate the presentation I gave at the January 2019 company away day. I would like to talk to you about this because respectfully, you have misunderstood and misrepresented the content of what was shared. I look forward to hearing from you and in the meanwhile wish you every success. Julietta Dexter - CEO and Founder

Explore other reviews about The Communications Store

4.0
29 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Communications Store has great people and everyone works hard at their job. You have the opportunity to carve out your niche and get involved in lots of areas of the company, giving you different experiences. Each year they are improving the company's flexibility for the employees.

Cons

Company culture is not always followed by everyone. It is a very busy agency, so if you don't work well under pressure then it is not the right place for you.

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The Communications Store Response
6y
Thank you so much for taking the time to review your experience here at TCS. We are very proud of the talented and creative team of people working collaboratively, who deliver excellence to our clients. As you mentioned, agency life can be demanding sometimes, which is why we are very committed to ensure flexibility and a good work life balance to all our employees. We delighted to hear you enjoyed your time here and we wish you the best of luck with your career. Thank you again. Chiara Dell’Atti – Talent Manager
3.0
3 Jan 2019
Recommend
CEO approval
Business outlook

Pros

The pay Work Benefits Location Great experience / great clients

Cons

Not an open environment Way too many managers and senior account executives No room for growth. One or two promotions is given out to the managers twice a year. Work load across teams is NOT balanced or equal at all. I often find myself staying late and bringing my work home or rushing through tasks while at work. The account executives are mean and pretend to be nice / friendly. No work / life balance The Senior US Vice President is inappropriate and makes uncomfortable comments.

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The Communications Store Response
7y
Thank you so much for taking the time to pass on your feedback via Glassdoor. As you will know our US business is still new, only 2 years old, and 2018 was a year of big growth and change for our NY office, which at times has been challenging and stressful. I see you feel I have in the past made inappropriate or uncomfortable comments. This was never my intention to make anyone feel this way, but regardless, I apologise. Without knowing specifics, it is hard to respond, but I care deeply for my team and colleagues and would never want anyone to feel anything except supported. We see you are still an employee at TCS so we would really encourage you to contact me directly or if you prefer, our HR Director, Claire Birch, to discuss your specific concerns so we can address them asap, or alternatively please reach out to our US President, Emma Paton. We promote staff twice a year so please speak to me or the HR team about your ambitions so we can ensure you are on track to progress. I am concerned by your comments about uneven workload, this sounds difficult, please reach out so we can address this asap. Thanks so much Meghan Wood, Senior VP
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