Never again. - Keyholder The Face Shop Employee Review

1.0
21 Aug 2015
Recommend
CEO approval
Business outlook

Pros

- Met a lot of awesome coworkers (excluding management) - Gained experience in a sales environment

Cons

- Hiring process is absolutely unprofessional (interviewer is late, no official contract to sign on the day of hire, etc.) - Pay is absolutely terrible (they do their absolute best to pay you minimum wage, no matter how much you work/do). - No training. Whatsoever. You're given a small slip of paper and told to do exactly that. Keyholders were hired on 1 day, and told to open/close by themselves THE NEXT DAY. Without any sort of formal training, or even a proper booklet. - Required to give mini facials/makeovers to customers in-store. Given absolutely no training or guidance. Tools (brushes, etc.) are rarely sanitized, nor is there strict enforcement on sterilizing any testers in the store at that. - Insanely high personal sales goals (managers conveniently scratch out their goals, so you're stuck with THEIR goals.) - No commission whatsoever - Barely any gratis (We used to get free samples as "gratis"... it was so pathetic.) - Scheduling was terrible (Given a week-by-week schedule, and oftentimes we were given the next week's schedule on a Friday or Saturday.) - Constant schedule changing (Shift cancellation/cuts last minute, hour cuts, all of which are unexplained) - No break room/proper back room (Everyone's bags/outdoor shoes were shoved in a tiny closet. You can imagine how messy it got there during the peak seasons)

Explore other reviews about The Face Shop

5.0
30 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Coworkers were friendly and supportive, boss was nice, learned a lot about beauty products, employee discount

Cons

Low pay, long standing, can have competition with coworkers for big sales

5.0
5 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Overall good, good benefits & skincare

Cons

Bad management sometimes dealt with inappropriate conversation and commentary.

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