Good product, great dev team, a few issues management wise - Head of Software Development Ticketer Employee Review

Not too large, nice people, good working conditions (remote), decent benefits

Not many opportunities for progression internally either within your team or other teams.

Joined just after the pandemic: Initially - Ticketer seemed to be thriving with a great *remote* working environment, with a strong and stable leadership team who shared a clear vision in continuing the upwards trajectory of the company. The majority of colleagues were a joy to work with, always helpful and welcoming. The product and services Ticketer provide - when explored in depth are very interesting, With so much to sink your teeth into and take on board. Day to day it can be very rewarding to get your head around finding solutions to customer issues and business requirements. You used to get a free giant cookie cake when joining (I had to mention it)

The contrast in the working environment from 2021 - present day is night and day. Senior members of the leadership team have moved on, whether by disgruntlement or as the result of majorly poor decision making from the very top end. This has led to a huge shift in employee morale, a contagiously toxic environment to work in and less opportunities to expand as an employee within the company. The once prominent emphasis on flexible working and comradery has vanished, leaving employees feeling pigeon holed into their specific roles with no wiggle room. This includes being 'micromanaged' by middle management and mandatory RTO (from fully remote) and the looming threat of redundancy if one doesn't comply. (Through means of 'Fire and Rehire' ) Individuals have been elevated into very influential position with little to no experience in the specific roles, which cause friction and stops the company being able to innovate and improve to help get back to the 'glory' days. Loyalty seems to be at the bottom of the priority list I am afraid, Throughout my time at Ticketer, one discretionary bonus was awarded around the end of my first calendar year. Was informed that there was no budget for it in subsequent years...