Great Place to Work - Customer Success Manager Top Hat Employee Review

4.0
5 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great community full of great people. Everyone is very smart, passionate and collaborative. Amazing product. Perks like full remote, PTO, benefits are nice.

Cons

Pay is not very competitive. Upwards movement doesn't happen enough

Explore other reviews about Top Hat

5.0
18 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Very good work life balance Remote Security

Cons

Huge market so lots of new things coming so a little scary.

1.0
30 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This place has excellent employees (and some managers) scattered throughout. PTO package is good

Cons

High turnover, management puts you in a box and doesn't care about employee growth unless it's explicitly stated when and how they want it. They dismantled the Rev Ops team (which was the only team keeping the org running smoothly), and handed everything off to Fin Ops. Fin Ops team doesn't care about clean data Employees will wait 6+ weeks before getting a message recognized (let alone actioned) by the Fin Ops team (this is a regular occurrence). As an entire Org: They bought Aktiv Learning in 2022/2023, and have since targeted these employees with lay offs ("we crunched the numbers and now that we know how to do your job, we no longer have room for you on our team")

3
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