I felt like I worked for the Devil - Sales Associate Tory Burch Employee Review

2.0
10 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Some good people will work with you. Some I mean people who don't just think about themselves. Pay is relatively good given most Retail companies.

Cons

Where do I begin. First are the lack of Communication skills in the ENTIRE company. Last min. events thrown together and then corporate wonders why you didn't make goal. Manager's you expect you to basically do their job for them while they sit on there butts all day answering emails. Poor attitude from management. They empower you to make decisions, but when you make a decision that you think will leave the customer happy they yell at you for it. Sales associates have no problem stealing sales right in front of clients and behind other sales associates backs, and Managers won't do anything about it except say well you must not have been on top of your client. Unrealistic goals and tons of paper work that needs to be filled out daily but no time given to do it. Yelled at if you leave the floor for one second. Back of house team who is supposed to get your shoes takes forever and your left to have uncomfortable interaction with the client ( who is wondering why you aren't grabing the shoe you just asked for) petty fights and arguments. Basically if you want to be treated like a slave and have people yell at you all day then go ahead and work here, but i would rather lick gum off a sidewalk then be treated like an incompetent and uneducated airhead.

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5.0
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CEO approval
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Pros

Store Manager is very supportive!

Cons

Other management and staff are almost in a clique

2.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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