Stay away if you're serious about a career in retail!!! - Sales Support Tory Burch Employee Review

2.0
9 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Great brand & product. Easy to clientele because core value is customer service & satisfaction. Great employee discount. Helpful team members.

Cons

Terrible management. Hired as seasonal sales associate and was told I was going to stay on board afterwards. Then my last two days as seasonal they told me that I needed to fully understand the brand culture and to get more training time in so they demoted me to sales support. The day I started my new role a memo went up stating they were hiring several positions including sales associates. What's worse is that I had more experience in retail than some of the team members. They also "canceled" positions and terminated employees on the spot and changed people's jobs by merging positions together for no extra pay and no notice ahead of time. This company has no stability no transparency and not one employee I know likes working for it.

Explore other reviews about Tory Burch

5.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Store Manager is very supportive!

Cons

Other management and staff are almost in a clique

2.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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