All good - Customer Service Representative TracFone Wireless, Inc. Employee Review

A great company, great CEO.

It was acquired by Verizon. Which was sad

When I first started at TF it was not the best org, very top down. Beginning around 2019 the company started shifting and focusing more on culture and servant leadership, they let go of people that were unwilling to change and brought in new IT leadership. Was it perfect, no, but the improvements were big and the company felt light and agile.

After Verizon bought TF things started to go downhill. It took about a year but first it started with reorganization layoffs to consolidate HR, Payroll etc which made sense. Then they brought in their own IT leadership and everything changed. Once again we were top down, business setting timelines, developers working harder, getting yelled at and the layoffs started happening more often. Not sure what Verizons game plan is, from the outside looking in TF/VZ look good but as someone who was been inside the beast things are going worse especially for Verizon Value