Your Mental Health Doesn't Matter - Customer Support Specialist TriNet Employee Review

2.0
11 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Decent Pay Remote Work Multiple Schedule Options

Cons

Management has little to no care about you as a person. You are a number on a board taking calls or chats and if you are not meeting those numbers you are not good enough. The quality team will go out of their way to find calls that you messed up on. You could have 300 good calls and 1 bad call and they will find that bad call. You are not allowed to hang up on customers who are verbally abusive. Customers threaten you and threaten to find you personally and the management team does nothing about it. They don't actually care for their customers and the longer you work there, the more you discover what a huge scam the company is. Their biggest selling point is great benefits but recently reduced your options to only two, bad or worse. The employees you work with are lied to because they are told they get discounted rates when in reality the rates employees/employers pay is more or exactly the same as market rates. And this is your fault of course, not TriNets.

Explore other reviews about TriNet

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, autonomy, amazing co workers

Cons

Underwriting is a bit tough

3.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

There is a path to success if you work really hard and are willing to stick it out for 3-5 years, but you must know how to play the corporate politics game and can't slip, have a little bit of luck, inherit profitable relationships, and prospect and develop new broker relationships. Benefits are good, and the director's I worked under were great people. If you're in your 20's, it's not a bad place to start your sales career and make decent money. Most deals only close if the benefits pricing is favorable, Always found the offsites and team outings fun.

Cons

Highly political environment.   Highly commoditized product. A fair amount of favoritism.  The prospecting infrastructure is horrendous and limiting for even the best hunters. Splits are the devil and cause resentment amongst sales reps. If you're over 30 and looking to build a career here, would recommend you find a different PEO as there is a 90% turnover rate with first year reps and within 3 years most new hire classes are gone. About 10-20% of sales consultants find success, and the variance of new consultants who find success is in the low single digits.  TriNet isn't exactly well positioned in the market and hasn't been for a few years.   Bad blood with clients and prospects due to decisions made a few years ago for short term business gains. The executive directors and upper management come from a different time in the business.  They found success in a completely different way and completely different market that was more beneficial. They lead with a stick and that trickles down.

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